Log in Try free

ZelixAI help center: guides and answers

Quickly find answers, guides and tips for ZelixAI. From first steps to advanced settings.

🔍

No articles found for your search query. Please try a different search term.

🚀

Getting started

Welcome to ZelixAI In this article we walk through the first steps to get your AI chatbot online quickly. Within 15 minutes you will have a working bot on your website. Step 1: Create an account Go to /register and create an account with your email address and company name. You will immediately receive a confirmation email. Click the confirmation link to activate your account. 💡 Tip: Choose a password of at least 12 characters. We recommend enabling two-factor authentication (2FA) immediately via Settings → Security. Step 2: Configure your first bot After logging in you will see the dashboard. Click "Create new bot". Fill in: Name: the name the bot uses to introduce itself to customers (e.g. "Emma" or "Assistant"). Persona: a short description of the character and tone (e.g. friendly, professional, helpful). Greeting: the first sentence the bot sends when a customer opens the chat window (e.g. "Hello! How can I help you?"). Step 3: Copy and place the widget code In the portal go to Settings → Widget. Copy the generated snippet: Paste this snippet just before the tag on every page of your website where you want to show the chat. Step 4: Have your first test conversation Open your website and click the chat button in the bottom right. Ask a test question. If the bot responds, the integration is working correctly. In the portal you will see the conversation appear immediately in the Conversations overview. Tips for a good bot persona Keep the name recognisable and fitting for your brand. Describe the tone in a maximum of 2 sentences: the AI automatically adapts its style accordingly. Add specific knowledge via the Knowledge Base or by having your website crawled — the more context, the better the answers. Test regularly with questions your customers ask and adjust the knowledge base based on the results.
Integrating the Widget The ZelixAI widget is loaded via a single JavaScript file. The script is asynchronous and has no impact on the loading speed of your page. HTML snippet Add the following line to every page where you want to show the chat, just before the closing tag. Replace {your-slug} with your own account slug (visible in the portal). WordPress You have two options: Plugin (recommended): Install the ZelixAI WordPress plugin from the plugin directory. Enter your account slug in the plugin settings. The widget will be loaded automatically on all pages. Manually via footer: Go to Appearance → Theme Editor → footer.php and paste the snippet just above . Shopify Go to Online Store → Themes → Edit code. Open the file theme.liquid. Paste the snippet just before . Save and preview your store. 🛒 For Shopify Plus you can also add the snippet via a Custom Liquid section in the Theme Editor, so you don't need to edit the code directly. Other CMS systems (Joomla, Drupal, Squarespace, etc.) Look in your CMS for the option to add custom scripts or custom code to the footer. Paste the snippet there. If your CMS supports a Custom HTML widget, that works too. Customising the styling Via the portal (Settings → Widget → Appearance) you can adjust: Colour: choose the primary colour of the chat button and the chat window header. Position: bottom right (default), bottom left. Delay: how many seconds after the page loads before the chat button appears (0 = immediately). Welcome message: an automatic proactive greeting after X seconds. ⚠️ Note: Only use the widget on domains you have added under Settings → Allowed domains. Requests from other domains will be blocked.
🤖

AI & LLM

Which AI level suits your bot? You choose a level, not a model; we select and manage the models behind it. Available levels Basic: fast and economical, good for frequently asked questions, opening hours and products. Basic is available on every plan. Smart: fewer mistakes and more nuance, reads longer pages better. From Plus you choose per task which level the AI uses. Expert: the heaviest level, for content where every detail counts, such as legal or medical texts. Expert is available from Plus. Where is your data processed? The database with conversations, knowledge base and accounts runs on our own servers in a Dutch data centre. Files and backups are kept in France. By default, AI processing can take place outside the EU. From Plus you can switch on EU-only: the bot then uses only models that run in the EU. Your own LLM provider Connecting your own LLM provider is only possible with the Partner plan.
Connecting your own LLM provider With the Partner plan you can connect your own LLM provider. The platform tries your own providers before the platform's default AI model, according to priority and provider status. How to connect a provider Log in to the portal and open the LLM provider settings. Open the tab Own LLM providers. Click "+ New provider". Enter the endpoint (URL) of your provider and save the details. API keys are stored encrypted and are never shown again. If this option is not part of your plan, the portal tells you so.
🔒

Privacy & Security

❓

Frequently asked questions

What does ZelixAI cost? ZelixAI is available from €0 per month on the Start plan. All plans and prices can be found on the pricing page. There are no hidden costs and you can cancel at any time. How many bots can I create? The number of bots depends on your plan: Start: 1 bot Plus: 3 bots Business: 10 bots Partner: no fixed maximum Which languages are supported? ZelixAI supports more than 30 languages. The most commonly used are: Dutch (NL), English (EN), German (DE), French (FR), Turkish (TR), Spanish (ES) and Italian (IT). The AI automatically detects the customer's language and responds in the same language. Can I upgrade my plan? Yes, you can upgrade at any time via Settings → Subscription → Change plan. The new price takes effect immediately and the difference is calculated pro-rata on the next invoice. What are credits? Credits are the unit of measurement for AI usage in ZelixAI. Each plan includes a monthly credit budget; in the dashboard you can see your usage in real time. Technically, 1 credit represents a certain number of AI tokens (where 1 token ≈ 4 characters), but you do not need to worry about this — your usage is always displayed in credits. How does the knowledge base work for my customers? You build a knowledge base by: Uploading documents: PDF, Word, TXT — the AI reads the content automatically. Creating Q&A pairs: direct question-and-answer combinations for frequently asked questions. Crawling your website: enter your domain name and the AI indexes your website. The bot automatically uses this knowledge base to answer your customers' questions. Can I connect multiple websites? Yes. Via Settings → Allowed domains you can add multiple domains. The widget works on all added domains. Requests from non-allowed domains are automatically blocked for security. Is an API available? The Partner plan includes a reseller API with your own API key, so you can build your own integration. How do I cancel my subscription? You can cancel your subscription via Settings → Subscription → Cancel. Your account remains active until the end of the current billing period. You will receive a confirmation email. Would you prefer personal contact? Please reach out via our contact form.
✨

Platform Features Technology & capabilities

📄

Getting started: your chatbot in 7 steps (with PDF guide)

Seven steps to put your chatbot on your website: set it up, teach it, test it, place it, support channels, follow-up and

▼
🤖

AI Chatbots: what are they and how do they help your business?

Discover how AI chatbots automate customer service and provide 24/7 availability.

▼
💰

AI Credits: how does the credits system work and what does a conversation cost?

The ZelixAI platform uses a transparent credits system. Learn what a credit is, how many credits an average conversation

▼
📚

Knowledge base and documents: how the AI uses your business information

Upload your manuals, FAQs and product documentation. The AI looks up the right passages in your documents for every ques

▼
🔗

Channels: connect your chatbot to your website and email

Your AI chatbot works on your website and in your email. Discover how to connect it and which channels are still in deve

▼
📄

Team members & roles: managing staff and setting permissions

Invite colleagues, assign roles and determine who can do what in the ZelixAI dashboard. From read-only access to full ad

▼
🎭

Custom AI personality: tailor the tone, style and knowledge of your bot

Give your AI chatbot a unique personality that fits your brand. Set the name, language use, conversation boundaries and

▼
⚡

Which AI models does your bot use?

You choose a level; we choose and monitor the models. You do not have to pick a model yourself.

▼
🕷️

Website Crawler: automatically scan your website for knowledge base content

The built-in web crawler scans your existing website and automatically converts it into searchable knowledge base conten

▼
🏷️

White label: your own branding on the AI chatbot

With the white-label option your chatbot appears entirely in your own house style: your logo, your colours, your domain

▼
🧠

Levels: you choose how capable the AI is

You choose a level. We pick a suitable model per level and switch to another unnoticed if something fails.

▼
🛡️

EU-only: AI processing inside the EU

With one switch your bot uses only AI models that run in the EU. It does not fall back to a model outside the EU. EU-onl

▼

Didn't find your answer?

Our support team is happy to help. You can also start for free right away, no payment details.

Contact us Try for free →