Features of our AI customer service software

Smart AI Chatbot

Powered by advanced AI that understands context and learns from your data. The chatbot answers customer queries accurately based on your products, manuals and FAQs. It remembers the conversation context, switches effortlessly between topics and delivers answers that sound like they come from an experienced agent. The more data you add, the smarter the bot becomes.

Automatic Customer Recognition

The bot automatically recognises returning customers based on email address or other identifiers. It addresses customers by name and links previous conversations to the correct customer profile. This gives every agent instant access to the full customer history, past purchases and open tickets, without the customer having to repeat themselves.

Knowledge Base

Build your own knowledge base with a user-friendly CMS designed specifically for FAQs, manuals and product documentation. The AI searches all articles automatically to give customers the right answer. Organise content into categories, add images and publish articles used by both customers and the bot.

Helpdesk with SLA

A full-featured ticket system with priorities, agent assignment and SLA timers that help you keep track of every request. Set a deadline per priority level and see in the overview which tickets are on track, almost expired or expired. Ideal for teams that want to deliver professional service.

Website Crawler

The built-in crawler automatically indexes your entire website so the bot is always aware of all your content. Whether it's product pages, blog posts or service pages, the AI knows your website inside out. Updates are detected automatically, so the bot always shares up-to-date information with your customers without any manual effort.

Document Processing

Upload PDFs, Word documents and other files, and the AI reads, analyses and fully understands their content. The perfect solution for technical manuals, product catalogues, warranty terms and other documentation customers frequently need. The bot quotes relevant passages and refers customers to the right document when useful.

Multi-language Support

The AI automatically detects which language the customer writes in and responds fluently in more than 30 languages. Whether your customer speaks Dutch, English, German, French or Spanish, the bot switches effortlessly. Your knowledge base only needs to be written in one language; the AI translates answers in real time to the customer's language.

Email Integration

Connect your business email address and let the AI read and analyse incoming emails. The bot suggests smart draft replies that your agents can send or adjust with a single click. Emails are automatically converted into tickets, linked to the correct customer profile and assigned a priority based on the content and urgency of the message.

AI Gateway

One connection for multiple language models. Automatic failover, processing within the EU if you choose it, and insight into your usage.

AI Toolbox

Your AI looks up what it needs: knowledge, customers, documents and products, configurable per bot. A connection to your own system is built to order by our AI Experts.

AI Contact Form

A contact form that the chatbot fills in together with the visitor

Callback and Appointments

Visitors book a callback or an appointment straight from the chat

Knowledge teams

Bots that share knowledge or keep it to themselves

Shared inbox

Chat conversations and your e-mail in one overview

ZelixAI Voice

Speech recognition in your chat widget: click, talk and your bot gets the text. The conversion to text happens in the EU. We don't keep the audio. 6 languages.

Live-chat + Human Takeover

The AI answers standard questions instantly. You take over when it gets complex — one click, same chat, zero context loss. Agents monitor conversations in real time and step in when needed. The visitor sees a subtle notification.

Available in all plans