With the callback and appointment feature, a visitor asks in the chat for a callback or an appointment. The bot asks what it is about and how the visitor can be reached, and arranges the request without any e-mails going back and forth first.
The visitor gives a name and a phone number or e-mail address, chooses a reason and a time from the available slots, and receives a confirmation by e-mail with a link to reschedule or cancel. If you prefer not to use an agenda, the bot can simply record a callback request, with the preferred moment as a wish.
In the callback agenda in the portal you see the appointments and requests. You set when you are available, and your team gets an e-mail as soon as there is a new appointment.
The callback agenda is available on Business and Partner only. Business allows up to 100 appointments a month; Partner is unlimited. Start (EUR 0) and Plus do not include it, and it cannot be added separately.
Want to know more? Look at the packages or try the chatbot demo. For requests without an appointment, the AI contact form in the chat is part of every package.