In the shared inbox you see conversations from the chat widget and e-mails from your connected mailboxes in one list. Your team no longer has to switch between a mail program and a separate chat screen.
You assign a conversation to a colleague, move it to a folder or close it. When a colleague picks up a conversation, it is reserved for them for a while, so you do not answer at the same time.
With rules you sort incoming messages: you can label them, put them in a folder or assign them to a colleague. Labels make filtering easy and you see how many conversations there are per label.
The AI can suggest a draft reply to a message based on your knowledge base. A team member reviews the draft and only sends it when it is right.
How many mailboxes you can connect depends on your package: Start 1, Plus 3, Business 10 and Partner unlimited. You can pause a mailbox and resume it later. You see attachments in the inbox and can attach files to e-mail replies.