On a platform with many customers, the way customer data is stored largely determines its security. Many platforms put all customers in the same tables, separated only by a customer number in each row. ZelixAI gives every customer their own database.
Your conversation history, customer profiles, knowledge-base articles and tickets are in your own database, not in the same table as those of another organisation. What we keep centrally, such as the inbox overview, is tied to your account in every query. What you store is not visible to other customers.
The databases run on our own servers in a Dutch data centre. The separation lies in how storage is organised and in the code: every query belongs to one account.