AI chatbot pricing: four plans from €0 a month
Pick a plan for the capabilities; from Plus you pick the AI level per task. Your data is stored in the EU; you pay for what you use, with a balance that comes back each month.
Start
Try out the capabilities, without paying. Ingest your site, train your bot, go live.
- This counts: pages of your site the bot has ingested, documents you upload (manuals, price lists, PDFs), your product catalogue with its images, and your own question-and-answer items and knowledge-base articles. A product or page weighs more than the raw file, because we also make it searchable. Short on room? Add more for €25 per month per extra GB.
- We read your site pages and the documents you upload, and turn them into questions and answers your bot draws on.
- Incoming email and live chat arrive together in the same inbox in your portal. On Start your mailbox is checked every 5 minutes.
- Visitors can send a file or photo along in the conversation, and your bot can send one back too, such as a product photo.
- Semantic search recognises the intent behind a question, even in different words or a different language than your knowledge base.
- Basic is fast and economical, for simple questions. From Plus you can also choose Smart. More about the levels
- The visitor speaks a question; the widget turns it into text and your bot answers in text. You pay €0.020 per minute from your balance, billed per second.
Plus
Your brand, your domain. No "Powered by", smarter search in your knowledge base.
- Includes your Start plan
- This counts: pages of your site the bot has ingested, documents you upload (manuals, price lists, PDFs), your product catalogue with its images, and your own question-and-answer items and knowledge-base articles. A product or page weighs more than the raw file, because we also make it searchable. Short on room? Add more for €25 per month per extra GB.
- The chat widget runs on a domain you set yourself, without "Powered by ZelixAI" underneath.
- Switch this on and your bot uses only models that run in the EU. More about EU-only
- Handy for, say, a shop with daily stock changes: raise the scan frequency so your knowledge base keeps up faster.
- Expert is the most capable level, for content where every detail counts, such as legal or medical texts. More about the levels
- The visitor speaks a question; the widget turns it into text and your bot answers in text. You pay €0.019 per minute from your balance, billed per second. With EU-only the rate is €0.020 per minute.
Business
For those who record customer contact: callback appointments, audience gating, heavier compliance.
- Includes your Plus plan
- This counts: pages of your site the bot has ingested, documents you upload (manuals, price lists, PDFs), your product catalogue with its images, and your own question-and-answer items and knowledge-base articles. A product or page weighs more than the raw file, because we also make it searchable. Short on room? Add more for €25 per month per extra GB.
- Visitors pick a slot in your calendar for a callback themselves, without emailing back and forth first.
- You set per bot which audience gets access, for example only logged-in customers, only staff, or without that restriction.
- Expert is the most capable level, for content where every detail counts, such as legal or medical texts. More about the levels
- The visitor speaks a question; the widget turns it into text and your bot answers in text. You get 60 minutes per month; after that you pay €0.018 per minute from your balance, billed per second. With EU-only the rate is €0.020 per minute.
Partner
For agencies and resellers: own customers, paid chat, scaling to measure.
- Includes your Business plan
- This counts: pages of your site the bot has ingested, documents you upload (manuals, price lists, PDFs), your product catalogue with its images, and your own question-and-answer items and knowledge-base articles. A product or page weighs more than the raw file, because we also make it searchable. Short on room? Add more for €25 per month per extra GB.
- Visitors pay to start a conversation with your bot, for example for an expert role or premium support.
- Run speech-to-text on your own server. You set it up in the portal.
- Build your own integration or let customers log in through your system, with an API key in your name.
- Agreements on response times and one fixed point of contact at InterIP for support and escalations.
- The visitor speaks a question; the widget turns it into text and your bot answers in text. You get 300 minutes per month; after that you pay €0.016 per minute from your balance, billed per second. With EU-only the rate is €0.020 per minute.
Not quite sure yet?Talk it through with our own help bot — it finds out what you are looking for and arranges a callback or email contact.
Channels such as WhatsApp and Messenger are in development. Topping up your balance is possible on any plan, from €5.
Included as standard — on all four plans, including free
No add-on, no upgrade needed. You get this already on Start, and it keeps coming along on every plan above it.
Three levels, one switch
You do not need to know any models. You choose a level for your bot; from Plus you can also choose it per task (chat, site ingestion, answering email). We take care of a good model per level and switch unnoticed if something drops out.
Fast and economical
Stays with your own content, good for frequently asked questions, opening hours, products. The most balance for your money.
Fewer mistakes, more nuance
Reads longer pages better, phrases more precisely, adds nothing made up. Our recommendation for customer contact that matters.
The most capable level
For legal, medical or technical content where every detail counts. Priced by what it costs.
These are the Start rates. On every paid plan they are lower — a chat message on Basic costs €0.03 on Start and €0.024 on Partner.
| per unit, from your balance | Basic | Smart | Expert |
|---|---|---|---|
| Chat message from your bot | €0,03 | €0,14 | €0,35 |
| Ingesting a page of your site, incl. question-and-answer | €0,05 | €0,12 | €0,40 |
| Email answered by the AI | €0,06 | €0,25 | €0,80 |
A page without text or without a change costs nothing; a failed attempt does not either.
This is how it looks in your portal
One choice per bot, and per task from Plus. No model names, no settings you have to figure out.
Answers questions on your site
Turns your pages into questions and answers
Draft replies in your inbox
Expert is available from Plus.
Before you ingest a site
You first see which pages we found and what it costs. Only after your approval do we get to work.
Unchecked: 16 (tags, archive pages, login page)
from your balance of €15.00 · level Basic
Weekly by default. On Start weekly, on Plus up to daily, on Business and Partner up to twice a day. Only pages that have changed are reprocessed and cost balance.
Pages without text or unchanged since last time are skipped and cost nothing.
Frequently asked questions
- What happens when my balance runs out?
- Your bot pauses answering until the new month, or you top up your balance (from €5). We warn you in time.
- Can I switch level?
- Yes, per task from Plus, right away. The new rate applies from the next message or the next ingestion round.
- Which AI is behind it?
- Per level a fixed selection tested by us. We switch only within the same level, not to something lesser. If something drops out, we temporarily use a higher level without it costing you more.
- Is Start really free?
- Yes, on a lasting basis. €5 balance each month, €10 the first month to ingest and test your site. No credit card needed.