Create a new order

In addition to orders placed by customers themselves through the portal, you can also create orders manually as a reseller — for example for telephone orders or custom arrangements.

Creating an order manually

1. Go to Orders and click New order in the top right.
2. Search and select the customer the order is intended for. If the customer does not yet exist, create them first via Customers → New customer.
3. Click Add product and look up the desired product or service by name.
4. Set the quantity and price (the default price is filled in automatically).
5. Optionally add an internal note in the notes field.
6. Click Create order. The order is given the status New and a unique order number.

After creating it, you can convert the order straight into an invoice via the To invoice button on the order detail page. The customer automatically receives a confirmation email if that option is enabled.