Cancel or modify an order

As long as an order has the status New or In progress, you can modify its contents or cancel the order entirely. This is no longer possible after the order has been converted to an invoice.

Modifying order contents

1. Open the order detail page.
2. Click Edit to change the order lines.
3. Adjust quantities, remove products or add new ones.
4. Click Save to confirm the changes.

Cancelling an order

1. Open the order detail page.
2. Click Cancel order (red button) at the bottom of the page.
3. Enter a reason for the cancellation in the text field.
4. Click Confirm cancellation. The order status is updated to Cancelled.

The customer automatically receives an email confirming the cancellation if email notifications are enabled in the reseller settings.