Invite a new employee

New team members are added to your reseller portal via an invitation email. They can only log in after accepting the invitation and setting a password.

Inviting an employee

1. Go to Employees and click Invite employee in the top right.
2. Enter the email address of the new employee.
3. Select the role the employee will have (e.g. Support agent, Invoice manager or Admin).
4. Optionally add a personal message to the invitation email.
5. Click Send invitation. The employee receives an email with a secure activation link.
6. The activation link is valid for 7 days. After that, you can resend the invitation from the employee overview.

Once the employee accepts the invitation and logs in, their status in the overview changes from Invitation pending to Active.